8.1. Ordering company products

Inventory

As the Company imposes no specific minimum inventory requirement, you must use your own judgment to determine the amount of inventory you will need to sustain your projected Retail Sales and personal use. You must never purchase more products than you can reasonably use in 3 months, and must not influence or attempt to influence any other club member to buy more products than they can reasonably use in 3 months.

Ordering

Products can be ordered on the official company website only.

1. Payment must be the exact amount of the order and may be made by those methods presently available.

2. Orders must be paid in full prior to pick-up or shipping. All shipping and handling costs are based on delivery location and the total cost of Products ordered.

3. Unauthorized use of another person’s credit card is prohibited.

Will Call

Where a will call service is available, you may pick up your order at the will call location. The Company may ship, at your expense, Product that has been marked for will call pick-up if the Product has not been picked up within thirty (30) calendar days of the scheduled pick-up date, or the end of the calendar month, whichever is latest. If the Product is shipped to you from the will call location, the Company may use any payment method noted on file to collect the shipping fees. Alternatively, the Company may, at its sole discretion, cancel the order.

Back Orders

If the Company is temporarily out of stock of ordered Product, at the Company’s discretion, you will receive a refund for the Product or a “back order” notice with your shipment. Back orders are filled first as new inventory arrives. Volume on back orders is credited to the month in which payment for the original order was received by the Company.

Changes in Product pricing and availability

The pricing and availability of Coral Club Products may change from time to time. This can include addition of new products, reformatting existing products, and removing products from sale. Coral Club reserves the right to make these changes without prior notice.

8.2. Return Policy and Buy-Back

Unless required by law, all returns are at the sole discretion of the Company. The Company will refund the purchase price of the Product or exchange it pursuant to the following.

Return policy

1. If the Club Member is not completely satisfied with the product, the Company will refund 100% of the purchase price, minus the cost of Shipping & Handling.

2. The Company will only accept a product return if the following criteria are met:

• The product return process is initiated within 30 days of the Club Member’s receipt of the product.
• The Club Member must submit the sales receipt or shipping invoice with the returned item(s).

3. Products purchased as a Package Deal must be returned together

4. Certain items are non-returnable, including, but not limited to: Final Sale Items, Special offers, Promotions, etc. If a product is non-returnable, that status will be clearly disclosed at the time of the sale.

5. The Company reserves the right to issue products store Credit.

6. Exceptions may be made to the policy in the following cases:

• A return claim may be denied if a Club Member is in violation of the Contract.
• A return claim may be granted, even if certain conditions of the policy are not met, if the Club Member is experiencing unexpected financial hardships.

Exceptions will be reviewed on a case by case basis.

Damaged items

• The Company will accept return of damaged/defective items with the following rules:
  • i. The Company will determine if the product is damaged/defective. The Company may request photo/video evidence and/or that the product is shipped back to the Company before a decision is made.
  • ii. The Company will determine whether shipment can be prepaid or the club member should pay for shipment, to be reimbursed later if the product is deemed to be damaged/defective.
  • iii. The club member has up to 30 days from the date of receiving the product to inform the Company in writing that the product is damaged/defective.
  • iv. If it appears that the damage was done in transit by the shipping company, it is the club member’s responsibility to cooperate with the Company in filing a claim with the shipping company.
  • v. The Company at its discretion will choose to exchange the product or provide a refund, including the cost of shipping, if applicable.
  • vi. The company reserves the right to exchange for the same or analogous product, as determined by the Company. The company will exchange any incorrectly-sent items.
  
  
• The company will exchange any incorrectly-sent items.
  • i. The club member has up to 3 business days following the receipt of incorrectly sent items to notify the Company of the error.
  • ii. The Company may request that the club member ships the incorrectly-sent items back to the Company, at the company’s expense.

8.3. Buy-Back Policy (Termination of the Contract)

For Independent Contractors - Upon cancellation of a Contract, the Independent Contractor may return the Marketing Kit, products, and Sales Tools that he or she personally purchased from the Company (purchases from other Club Members or third parties are not subject to refund) that are in Currently Marketable condition (see Definition of “Currently Marketable” below) so long as the items were purchased from the Company within one year prior to the date of cancellation.

Upon receipt of Currently Marketable Marketing Kit, products or Sales Tools, the Club Member will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges incurred by a Club Member when the Marketing Kit, products or Sales Tools were purchased, and return shipping fees will be not be refunded.

If a Club Member was paid a bonus or commission based on a product(s) that he or she purchased, and such product(s) is subsequently returned for a refund, the bonus and/or commission that was paid to the Club Member based on that product purchase will be deducted from the amount of the refund.

Any merchandise that is clearly identified at the time of sale as a “closeout”, nonreturnable, discontinued, or as a seasonal item, shall not be returnable.

Definition of Currently Marketable condition: Product must be unopened, unaltered in any way (including packaging and labeling) and resalable.
For more details about this subsection, the Coral Club Independent Contractor should refer to the Business Manual. The Business Manual is part of the Contract, together with the Service Agreement and the Career Guide & Marketing Plan.

8.4. Return procedure

1. Contact Coral Club (email, phone or online form)

2. Receive approval (and RMA#) prior to returning product

• Products returned to the Company without prior authorization will not qualify for a refund and may be returned to the club member at his/her expense.

3. Return product according to instructions from a Coral Club customer service representative.

• May need to provide photo/video evidence.
• May need to pay for shipping.

4. If a you are returning merchandise that was returned to you by a personal retail customer, the product must be received by the Company within ten (10) days from the date on which the retail customer returned the merchandise to you, and must be accompanied by the sales receipt that you gave to the customer at the time of the sale.

8.5. Volume Points, bonuses and ranks

• Club Members are paid bonuses or assign discount points based on their product purchases and purchases in their Downline. In case of a Product return, the Company reserves the right to recoup any bonuses or points that were paid or assigned in association with that purchase.

• Club Members achieve ranks based on their purchases and purchases in their Downline. In case of a Product return, the Company reserves the right to reverse any ranks that were achieved as a result of that purchase.

• Volume Point deductions associated with a return will be applied to the volume for the month when the return was made, not the month when the original purchase was made (if different).

8.6. Not-accepted orders

The Company may charge a fee of $10 for order shipments refused at the point of delivery.

8.7. Chargebacks

Club members must follow the Company’s Return, Refund & Exchange policy. Please contact Coral Club Customer Service prior to initiate a chargeback with a credit card company.