Coral Club company contact Information

Delivery service «FedEx»

Parcels are delivered to your address. Orders placed after 12 PM/EST will be processed the next business day.

Shipping cost:

• 29 CAD for orders under 100 CAD;
• 19 CAD for orders between 100 and 350 CAD;
• free for orders over 350 CAD.

Delivery takes 3 business days.

Attention! Some remote regions of Canada (Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon) have different delivery conditions.

Shipping cost:

• 29 CAD for all orders despite of their value.

Delivery takes 3 business days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest FedEx branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.

While we are pleased that our health and wellness products have helped millions worldwide, we understand that every human body is unique.

If you’re not 100% delighted with your purchase, let us make it right!

Customer Care Team Contact:

• Phone: +1 (844) 224-9987
• WhatsApp/Telegram: +1 (437) 229-3572 
• Email: support.us@coral-club.com

For Returns & Refunds

Contact our Customer Care Team within 30 days of delivery and we’ll take you through the following steps:

Provide us with your Coral Club ID or Order Number Give us a list of the unopened items that you wish to return along with the reason for the return.

Once approved, we will provide you with return instructions Upon receiving your return, we will process your refund within 7 business days.

Please Note!

a. We will only accept pre-approved and unopened products for return. Opened and/or non-approved products will not be reimbursed and will be disposed of at your expense.

b. Coral Club does not provide return shipping labels for product returns. You may use any courier of your preference to return the pre-approved products. Coral Club is not liable for the value of any returned merchandise that is lost or damaged in transit to our facility, package insurance is highly recommended.

c. Items purchased during a promotional sale are not eligible for refund as these sales are final.

d. Shipping costs are non-refundable.

For Orders with Missing, Incorrect or Damaged Items:

Let us know within 3 business days of the scheduled delivery date, and we’ll get it fixed! Just send us a photo allowing a full assessment.

For Quality Concerns or Inquiries:

Please contact our Customer Care Team.

Free Shipping Policy:

As a thank you, enjoy free standard shipping when you spend:

$300+ (CAD) on product orders - shipped by Fedex

Important: Delivery conditions vary in certain remote areas of Canada, such as Newfoundland and Labrador, Northwest Territories, Nunavut, and Yukon.

We accept all major cards: Visa, Mastercard, Discover, and American Express.

How to Pay with Card:

1. Click on the "Card" option.
2. Go to the payment page, enter your Credit/Debit Card details, and then click "Pay".
3. You might need to go through a 2nd step verification.

We accept locally issued payment cards (Canada & U.S. only). Cards issued outside these regions may not be processed. If your payment fails, please contact your card provider or use PayPal to complete your order.

Note: The billing address is the address associated with your credit card, and is used to verify the card's authorized use. It's the address wh ere your financial institution sends your monthly statements.

Pay with PayPal.

Use your PayPal Account to make payments. All you need is your login info.
If you do not have a PayPal account yet, after you confirm the payment on our website, you'll be redirected to the PayPal site, where you will select "Register." Enter all necessary information and click "Open an Account".

Instructions for paying for your order if you are not registered in the PayPal system:

1. Select "Create an Account."
2. On the next page, fill in the form provided.
• Select your country from the list.
• Enter the card details.
• Enter your billing address.


3. Confirm all your info and click the "Continue" button.
4. After processing the payment, your order will be marked as "Completed".

All orders are shipped within 24 hours of payment confirmation, excluding weekends and holidays.

Pay with Bonus points.

If your Coral Wallet has bonus points, the option to use them will be automatically selected during the payment method selection step.

If you prefer not to use your Coral Wallet bonus points, uncheck this option, choose your desired payment method, and continue with your order.

PLEASE NOTE!
Different countries may have different rules determining how much of your order may be paid using Coral Wallet bonus points.

Group Orders:

Transfer funds from your bonus account to your club member wallet to pay for part or all of a group order. Each member of a group order can transfer bonus points to the club member whose wallet will be used to place the order.

Once transferred, bonus points will be available for online purchases only.